Client Rights and Responsibilities

As a client of RDNS you have a right to receive the following from our service:

To be treated with dignity, respect and consideration
To have your ethnic, cultural and religious practices and beliefs respected
To be informed on what to expect from RDNS, the care for you and your carer, and to be involved in decisions about your care
To receive clear and current information on the care options and other services available to you
To be asked for your consent before any treatment
To change your decision about the care received, or refuse care and to be given an explanation of the possible consequences of your decisions regarding your care
To know the name and professional status of the nurse who is caring for you
To expect privacy and confidentially
To refuse the presence of other people who may accompany the nurse (students, researchers)
To have your needs represented by an advocate (relative, friend, advocacy service)
To complain if you are not happy with the service/care and have the complaint dealt with fairly and promptly and without impacting on the future care you may need
To be offered or to ask for an interpreter

As a client of RDNS we ask that you:

Treat staff with courtesy and respect and to be non-abusive and non-threatening
Provide a safe environment for the nurse to provide your care
Ask questions to clarify anything you do not understand
Participate in achieving the care plan goals that you and your nurse have agreed to
Inform the nurse when you are not able to attend a scheduled visit

To make a referral simply telephone 1300 363 262
For information on other services visit our web site: www.rdns.org.au

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