The Community Reference Group
Partners in providing consumers perspectives and contributions in the planning, delivery and evaluation of services provided by the Royal District Nursing Service of SA Inc.
About the Community Reference Group
Our Partnerships & Activities
Our Input
Our Members
Contact Us
About the Community Reference Group
The Group was set up in late 1997 as a forum for consumers, their carers, advocates and communities of interest to have formal input into the operations of RDNS.
Its role is to provide a consumer perspective into service delivery matters, for example the introduction of the RDNS Health Service Fee, client related promotional literature such as the Client Services Information Booklet and new service initiatives.
The group meets every two months at the Business Centre or in the RDNS Divisions. It currently has twelve members (some of whom are also RDNS Foundation volunteers) and is chaired by Mr Ron Klopp. Anne Maddock is the RDNS Strategic Management representative on the Group.
Group members have also provided a consumer voice on specific project steering committees – for instance, Marjorie has been on the project committee for the development of the carer’s pack for the management of incontinence (help for people who care for someone with bladder or bowel problems).
Several members are actively involved in standing committees in the organisation such as RDNS Ethics Committee and RDNS Client Care Committee.
The Group is very supportive of RDNS and hold RDNS nurses in high regard. They are committed to providing a positive contribution to the organisation. Their experience as clients, carers or advocates provides them with valuable and timely insights as to how they can enhance the consumer experience of our nursing service.
Our Partnerships & Activities
- Council on the Ageing National Seniors (COTA NS)
- Carers Association of SA (CASA)
- Colostomy Association
- Multicultural Aged Care
- Nunkuwarrin Yunti of SA
- Participated in the Staff 2004/05 Strategic Planning Workshop and the Strategic Management 5 Year Planning Workshop
- Addressed the Strategic Management Group about their partnership role
Our Input
- Provided advice on ways to reduce complaints
- Provided input into
- The RDNS Consumer Focus Strategy
- Development of the Model of Care
- The review o the Client Services Information Booklet
- The development of a client survey research tool
- Nursing Practice Committee Review Project
- Participated in the Nursing Centres volunteer project
- Submitted a discussion paper on Ethnic & Indigenous Client Representation to RDNS management including options for further input
- Developed a letter for Executive addressed to all RDNS clients
- Suggested a marketing strategy to promote the use of hospital beds for staff, client and carer safety
Developed consumer stories from focus group themes and communicated to staff
Our Members
Ron Klopp
ChairmanRuth Klopp
VolunteerLindsay Osborn
Nunkuwarrin Yunti of SATom Stuart
RDNS ClientHerbert Teichert
CarerPat Graske
COTA National SeniorsMarjorie Smith
Carers AssociationJohn Harrop
VolunteerGwen Harrop
VolunteerLinda Clifford
Parent AdvocacyAndja Ristivojevic – Multicultural Aged Care (No Photo Available)
Contact Us
If you are interested in more information about the activities of the Group, please contact us as follows:
The Chair
c/o Anne Maddock – Director, Quality Systems
Royal District Nursing Service of SA Inc.
PO Box 247
Glenside
South Australia 5065
Telephone: +61 (08) 8206 0000 Fax: +61 (08) 8206 0017
Email: callcentre@rdns.org.au
For information on other services visit our web site: www.rdns.org.au
