Our Input
- Provided advice on ways to reduce complaints
- Provided input into
- The RDNS Consumer Focus Strategy
- Development of the Model of Care
- The review o the Client Services Information Booklet
- The development of a client survey research tool
- Nursing Practice Committee Review Project
- Participated in the Nursing Centres volunteer project
- Submitted a discussion paper on Ethnic & Indigenous Client Representation to RDNS management including options for further input
- Developed a letter for Executive addressed to all RDNS clients
- Suggested a marketing strategy to promote the use of hospital beds for staff, client and carer safety
Developed consumer stories from focus group themes and communicated to staff